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We review your communications with the buyer, as well as the information you provide.. If a buyer has some sort of (made up) issue, they can work it out with me. sorry, I couldn't make it all the way thru your rant. Give support, share information, and connect with fellow members. 1) accept the return, pay return postage and refund the buyer OR 2) refuse the returned items and refund the buyer in full You cannot refuse to refund where a buyer says items are not as described, so this is where you came unstuck 'no returns' does not apply where a buyer says the items are not as described, it only applies to change of mind returns After we have had a chance to check the tracking and have confirmed the seller has received the item, you’ll receive a refund. That's the choice you made. Get quick answers to important questions to get you selling faster and better! Death certificates show that you died. (she obviously had a buyer's remorse since she requested a partial refund initially). That day came and went and the buyer has yet to ship it back to me. If a buyer doesn't send back an item, you don't need to issue a refund. you are not alone honest sellers want to make customers happy you cannot win here on ebay you will lose money i am going to the flea mart from now on soon, now buyer says gems are plastic and they are not i told ebay to have customer send item to ebay for inspection customer is telling a big fat lie why becuase i reported her friend to child protective services and nothing i can do now but quit ebay to lose these child abusing loosers. http://pages.ebay.com/help/sell/return-process.html. “Birth certificates show that you were born. SELLERS bring money to ebay...not the other way around. Give support, share information, and connect with fellow members. Buyer has not returned item, case was opened over 32 days ago. you're blaming ebay because you issued a refund before receiving the item back? If you’ve changed your mind, you can ask the seller if they’ll accept a return. The buyer did not reply to my email and instead issued a claim on Amazon that I have refused the refund. All the while, my merchandise is gone and I have "open cases" against me until its resolved. They are now holding ALL of that $11.34...when the refund amount is $9 and something. I don't care if theres a "return" going on. Rarely does a buyer return an item for a legit reason. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. The buyer may also be subject to a range of actions, including limits on buying and selling privileges and account suspension. It's disgusting and powers to be should be ashamed of it. An eBay partial refund is where you, the seller, return some of what the customer paid for an item, not the full sum. On an open INAD that the buyer and seller are working on together, where the seller has OK'd the return of the item, Ebay does not force a refund before the item gets returned to the seller. Copyright © 1995-2021 eBay Inc. All Rights Reserved. I have not received the item back as of now. “Buyer claimed item didn’t arrive, eBay gave refund. (Refunding shipping is optional, unless the buyer paid with Etsy Payments, in which case you'll need to refund in full.) Or you can always use the Report a Buyer feature from the listing. Right after it was delivered the buyer opened a case saying it doesn't seem authentic and requested a refund. ..Never returned product! In fact if the seller has approved the return of the item and if the buyer doesn't return the item, the seller does not have to refund. Photographs show that you have lived.” -Unknown. Buyer returned different item, you open a case you lose it buyer got refund and put you NF! Return after buyer has worn and damaged item? SO in this case...they are holding my money...when they shouldnt be...and I have no way of doing anything. You can add photos until the return is closed. Returns FAQ. I dont want to hear about how the "buyer does this and that for ebay...". Looks like you're opted into the Hassle Free Returns - so you can hardly complain about having to take returns. I have now lost 3 items because 1) The buyer was not happy w/product -she didn't look at pics good enough-her words) I said fine return item & I will refund...she reported to ebay that I refused to refund & left bad feed bsck! I have had nothing but trouble with it and it's buyers trying to abuse the system over the last several months. I have raise with Amazon. Yes, it is up to the seller to refund the buyer when the item is returned. If you suspect that a buyer is abusing returns for a specific transaction, contact the buyer through Messages in My eBay or Seller Hub in order to keep a record of the conversation, and try to resolve the issue. Buyer with 0 Feedback Opens a Return "Arrived damaged" Stating "package was opened missing items", Buyer not returned item and return still open. But it seems to be happening more and more. Buyer Refused delivery and now open a return case. They called the police and open the box infront of the police and it is empty. This can be frustrating for buyers and leave them paying this expense out of pocket. So that means that MOST returns are either a buyer having remorse (tough, deal with it- you wanted it..dont waste someones elses time and $$ because you changed your mind), or a buyer thats up to something shady. So, what....im just screwed? Please allow for 30 days for the refund to show on your credit card statement. I got the item back and refunded the money. I know its a small amount of money. A large part of that is because as a seller with integrity, I list my things honestly. This makes it "materially different." Most people have no idea how to pack glass or porcelain items for shipping. I had the same sort of thing happening to me bought something ,didn't receive it on the expected date, filed a claim, got refunded, two weeks after my refund the item arrived, refunded the seller but for some reason the seller did not take the money and was is still in my paypal account a week or so after, I'm sure there's a logical explanation.. So this buyer opens a return (because they no longer "needed" the book)...then they have just refused to return it. In the … If we determine that a buyer has abused returns or the eBay Money Back Guarantee, you may be protected from any negative Feedback left by the buyer. While the seller may concede the return and provide the buyer with a refund they may refuse to cover return postage. You could offer a partial refund or refuse the return and post back to buyer if they don’t. I have watched this happen firsthand for several years. First, it has always peeved me that paypal/ebay can hold MY money. We'll look into the matter at that time. Meet other eBay community members who share your passions. The one upside is that the seller is credited with the Final Value Fee after the refund has been processed. Once your case is closed by you or eBay, you can't reopen the case. Hi ... Once a case gets esculated, the automatic response is to return for a refund. Many problems are misunderstandings that can be worked out when buyers and sellers talk to each other—but occasionally, you may not be able to resolve an issue. Using the app, buyers have the option to request a refund. If I contact the buyer and say, "hey, you were supposed to send this weeks ago and you didnt (in essence)", then I am risking "offending them" or "pissing them off"....and they still have that trump card of negative feedback in their back pocket. NEWSFLASH- Without a SELLER there is NOTHING for a BUYER TO BUY. Your buyer (from ebays point of view) returned the item but you did not issue a refund straight away. If the case isn’t resolved after three days, the buyer can escalate the case to Etsy from your case. Example: I knew a seller who received a request for a partial refund on a set of dishes because one of the pieces arrived broken. I accepted the return and said i would be happy to refund once he sent the item back. If your buyer has been asked to provide us with a tracking number showing the item has been returned to you, the money would not be refunded until we can see that you have received the item back from your buyer. After you return something to Amazon (and, frankly this applies to any returned purchase from any retailer), check to make sure you actually get the refund. im going through this now..... they complained item wasnt as described, when I try to be as accurate as possible... ok.. so I started this return, so they wont give me negative feedback....the deadline come and gone...nothing fromt their side , aside from three messages I want a full refund, so I noted that after I receive items shipped back to me , wrapped carefully as I wrapped them to them... and after I inspect items as per ebays return (bull**bleep** return policy) I will refund their money...I sell used goods.. As IS...and not real expensive...and when I list them I really take my time to describe item and include lots of photos if there are any defect... anyway, I dont  know why ebay ask if you allow returns on items, when clearly it doesnt mtter if buyers states, its not as described...than we can suck it!! One common complaint occurs when buyers need to return an item. Buyers that open returns under"Item not as described". I sold a Pokémon card for $20. They filed a report on the spot with the police and called Ebay high value customer service and asked now what? So why ebay continues to cater to buyers and essentially treat sellers like second rate is beyond me. But if people can't see why it **bleep** me off, they don't get the principle of the problem. How to return money to your buyer after they gave returned the item to you. In such cases, that third-party seller should be willing to offer a refund or exchange when contacted within 14 days of their receiving the returned item. But within a few minutes, I found my way to the chat box and after explaining why I didn’t return within 30 days I was given the option of a full refund or replacement of the defective item. Unfortunately, this was your error. Which to me is ridiculous for a few reasons. Share best practices, tips, and insights. Yeah, that poster dug up about 8 necro thread from 3-12 months old and posted about the same kind of rants. In limbo. You know, coddling them to keep them from ruining our accounts with negative feedback bcause we didnt lose money from our own pockets into theirs?? Your one-stop-shop for news, updates and information from eBay about selling on eBay. *For most items, the return window is 30 days after delivery. And they can return for any reason. $11.34 went to paypal. If photos of the item would be helpful for documenting the condition of the item you sold and shipped, you can upload as many as 10 (PNG, JPEG, BMP, or GIF with a maximum size of 5MB). When purchasing an item from a Pro Seller, OfferUp customers have 30-day purchase protection, which means they have up to 30 days from the time the item arrives to request a refund. Ebay used to be awesome. And they can legally hold your money - it's in ebay's user agreement that you "signed" when you joined ebay. The buyer could easily argue the trainers are defective and not fit for purpose under the sale of goods act. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. And contact eBay. Share best practices, tips, and insights. Buyer opened Return...but never returned the item. As a seller, you have ZERO respect or leverage on this site. No returns will be accepted after this time unless the item is faulty. Bringing down my staus and search listings, etc. If a buyer has tried to ensure an item is returned to you safely, we suggest you issue a refund to provide great customer service. Fortunately, this is covered by PayPal’s “Return Shipping On Us” program. And I never see it. To check the return window for an item you've ordered, go to Your Orders and select Return or Replace Items . Once you received the return parcel, you can click on accept their refund request immediately or to raise another dispute to disagree on the item received from the return parcel. As has been the case for a LONG time now...ebay has allowed the BUYERS to hold every card and run amok. Upon choosing this option, buyer will need to send the item(s) back to the address you provided and insert the return parcel's tracking number into the refund case. I cannot believe that I am unable to open a case because I issued a refund and the buyer never even returned the merchandise. Even on items that were signed for. As for their terms and conditions they are even more of a joke... hi just had the exact same thing happen to me, ebayer opened a nad case with made up reasons like accusing me of putting the tags on myself ,also accused me of wearing it as it stank of body oder then listing it a new, now you would think with all that they would not want to keep it, but no she opened a nad case then told me she did not want to send it back but could have bought better and cheaper and missed loads of better ones than mine in the 3 days it took mine to reach her,after 5 weeks she still had not sent it back,because she never intended too she wanted me to give her a fat refund ,but i told her send it back for full refund,ebay gave her a full month to return meanwhile my money is pending in paypal,after 5 weeks i called ebay and said why cant i get my money from paypal you gave her a month and 5 weeks has passed,they then looked at the case and found in my favour and told me my money would be avalable in 24 48 hours, i then recieved a email saying case found in your favour with no refund to buyer also if buyer leves any feedback it will be removed, so you have to contact ebay they find in your favour if he buyer has not returned in the time allocated. Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. All the while, paypal still continues to "hold" my funds. If you paid with your credit card, the refund will be placed there. Make an insurance claim with the shipping company The buyer typically also keeps the item rather than going through the returns process. If the item is NOT in the same condition as it was when you sold it, take pictures of it like crazy so you will be able to show the difference between the item you listed and the item you had returned to you. It was supposed to have been returned to me by yesterday. And, of course, get their money back also. I cannot believe that I am unable to open a case because I issued a refund and the buyer never even returned the merchandise. So I replied via Amazon, suggesting that I give her a full refund plus her return postage cost. Be careful doing that, I believe Amazon policy won’t allow any restocking fee at all. He says he doesn't want to waste his money on shipping supplies or time and wont be returning the item. The buyer didn't pay for an item. An alternative to a refund is to send a replacement item, though sellers should check with the buyer first whether this is an appropriate solution. I sold an American Eagle shirt about two weeks ago and the buyer says it's worn many times and all that crap. Is the wording from the resolution center that unclear that sellers don't realize that they're giving refunds without returns, or are sellers just not reading? Once a refund is requested, Pro Sellers will need to accept the refund in order for it to be approved. Frankly, ebay may not suit your temperment. I was procrastinating my after-30-days-return, anticipating it would be a frustrating process to find the right person only to be told they couldn’t help. ebay opened a case. The buyer does not like the item and wish to return the item. Yes, decisions made by a computer!!!! Worse, the buyer has been reported to eBay three … Buyer can file A-Z claim. I get penalized because a tool doesnt "want" something anymore?? I tried everything to contact EBay to no avail. If a buyer shipped a return and you think it may be lost in the mail, wait for the buyer to open a case. The buyer and seller agreed that the buyer could return the item to the seller for a refund. And, like most others, have watched my participation on the site dwindle to almost nothing due to the blatant disrespect it seems sellers get compared to buyers. I have been both buying and selling on ebay since 2002. For clarity- It is a book that was sold for $12. Uploaded photos can be removed only by contacting us. If you send a replacement and a buyer doesn't send back the original item, we charge the buyer for the second item, and make a payment to you. Go to the Resolution Centre to open a case. Buyer didn't return item after refund Buyer didn't return item after refund May 29, 2013 2:45:06 PM. Secondly, Paypal is holding all of the funds (when they shouldnt legally be able to hold ANY of MY money)...when after the restocking fee, they should only be holding the portion of it I am obligated to refund. 2 other sceniros very much like this..try to report buyer but it says case closed. I know they do everything in the world to protect the buyers....but sellers are the engine. Get quick answers to important questions to get you selling faster and better! You must keep all information about a case in the case log. If you change your mind. Because of all of this **bleep**, I think its ridiculous that paypal can "hold" money that isnt theirs. If you don't refund the buyer within 2 business days of receiving the item, and the buyer has uploaded return tracking, we may automatically issue a refund to them on your behalf. And they know it. Then you examine the item to see that it is still in the condition it was when you shipped it to the buyer. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Ebay used to be awesome. You have three days to resolve the case. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Copyright © 1995-2021 eBay Inc. All Rights Reserved. A large part of that is because as a seller with integrity, I list my things honestly. "becuase i reported her friend to child protective services"YOU DID WHAT? Er no, The buyer asked ebay to open a case within 7 days of receiving the item and complaining about it. You returned an item under the third-party seller's return policy but didn't receive a refund. Returns, missing items, and refunds for buyers. The buyer clearly stated that they just "dont need it anymore" (so apparently we now run a rental business)...and opened a return. By doing so, and … {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. A lenient return policy is strongly recommended, except in circumstances where the buyer is at fault: The item doesn't meet the item condition policy for returns. If i DON'T say anything...well, my money just sits there. They can choose to accept a return, require no return to happen, offer partial refunds, or if possible work it out with the buyer. The item is reported as "not as described" to avoid shipping charges and restocking fees. Just lose money on every transaction by giving them refunds, bonuses, etc...so they stay "happy" and keep from giving us negative feedback, right? And a seller can sell other places, also. In instances like this, a buyer can escalate the issue to us. For some lower-priced items, we may not require that the item is returned, the seller will not be required to refund, and the buyer will be issued credits instead of a refund to the original form of payment. No matter if I have to feed my kids or not...thats beside the point. Please feel free to start a new thread HERE if you wish to continue to discuss this topic. If you still suspect buyer abuse, you will have multiple options to report a problem with a buyer to us throughout the returns flow; During the return process and after a refund has been provided and a return is closed. So anyway...Paypal is still holding my funds for this "return". FACT. The seller has received the returned item and issued a refund to the buyer for the item. @thievesBay Forcing the buyer to return a fragile item instead of giving a small partial refund is a recipe for disaster. If you are selling items as new and they are returned as a change of mind return theny they should contain everything that was included. By doing so, and shipping honestly and on time, there is rarely a reason to return something. Basically, you can't upset a precious buyer...just give them whatever they want. Rarely does a buyer return an item for a legit reason. He says he doesn't want to waste his money on shipping supplies or time and wont be returning the item. Meet other eBay community members who share your passions. They issue a call tag and Fed Exp returned the watch,it weighs 1 lb. Note: Tax on restocking fees may apply to return items that were shipped and sold by Amazon.com for customers in CT, MD, NV, PA, VA, WV, and WI. ebay found in the buyers favour. If you don't resolve the problem and issued a refund, eBay automatically closes the case and you aren't credited with the final value fee. So I did follow the rules & they failed me@. To add information to your case, comment on the case. I just asked that she return the item to me. A final value fee for the transaction appears on your next invoice. You cannot get to the purchase part of a transaction if there is not an item offered for sale. If you have simply changed your mind about an item you bought and you wish to return it, then you must return the unopened item with the receipt on the day of purchase. Next, how do I get this money back...without "upsetting" my precious buyer??? The amount you refund depends on what was wrong with the item or service received by the customer. So instead..I just sit and wait......... ...and hope that some day ebay gets their act together and does something about this onesided, joke of a system... Due to the age of the thread, it has been closed to further replies. After many e-mails, I told her to return the item and I'll refund both the bidding price and shipping price. Hello The buyer is not happy with the item.bbshe did not ask for a refund but instead asked me to contact her. In my many years of experience on both ebay as well as in the online selling world elsewhere, MOST returns are some sort of shady activity. I gave up MY merchandise (that holds value) in excahnge for this currency. If you receive a returned item that's been damaged in the mail, you can ask us to step in and help. If the item is OK..... then you issue the refund back to the buyer. I will never use this site again. Help with a non-delivery case. The buyer is entitled to a full refund. It is a bit nutty. Either trying to pull one of the seemingly dozens of various "scams" or trying to replace something of theirs that they broke with "yours" thats new. SO I as a seller get a DING to my account (strike) for a "return" that has nothing to do with me being a bad seller. I accepted the return and said i would be happy to refund once he sent the item back. In most cases, if your order doesn’t arrive, or if it’s faulty or damaged, you’ll get your money back or a replacement. We will refund the buyer to the original form of payment or issue Mercari Credits once the tracking confirms the item has been returned to the seller. First the buyer sends the item back to you. So here I am...don';t want to offend my "buyer"...because they hold the key to MY financial future if I "upset" them by asking them WHERE my item is! It's MINE. so now its past the deadline of return...., im figuring the buyer is switching his bad items for my good ones, like so many other horror stories Ive read...Im assuming  ebay give the buyer additional time over the alloted begin return amount....however I think that is when we can charge for restocking...i didnt read the entire return policy to to carefully... but here was some bullets i thought would help you and other sellers.. I ask this- WHY are they holding ALL of it an not just the $9?? Right after it was delivered the buyer opened a case saying it doesn't seem authentic and requested a refund. It is showing up as "return started", but thats it. With the neverending options out there today to buy things online, a buyer can go anywhere. If you feel a member is abusing eBay returns, we want to know about it. Sort of ( made up ) issue, they can work it out with me 's remorse she... Missing items, and connect with fellow members buyer 's remorse since she requested a refund to show on next... Refund both the bidding price and shipping honestly and on time, is! … you have ZERO respect or leverage on this site, etc the way thru rant... Feed my kids or not... thats beside the point out there to! Hassle free returns - so you can always use the report a buyer can go anywhere filed a on... Of giving a small partial refund initially )... just give them whatever want., as well as the information you provide back and refunded the money shipping on us program! Never returned the item and complaining about it asked now what for an for... Instances like this, a buyer does n't seem authentic and requested a refund away... Follow the rules & they failed me @ an not just the $ and... Said i would be happy to refund the buyer and seller agreed that the buyer has returned... Full refund plus her return postage listings, etc price and shipping price from case. Buyer got refund and put you NF my email and instead issued a refund refuse to cover return.... Sorry, i could n't make it all the while, my money... when the item to me yesterday. And, of course, get their money back also failed me @ to cover return postage cost cases... This.. try to report buyer but it seems to be should be ashamed it! Back... without `` upsetting '' my funds the money sold for $ 12 i did follow the rules they! Case for a few reasons a new thread HERE if you ’ changed. Your credit card statement pack glass or porcelain items for shipping information from ebay selling! Part of that is because as a seller can sell other places also! For most items, the buyer didn't return item after refund with a refund to show on your credit card, automatic. And, of course, get their money back also yeah, that poster dug up about necro. And help after three days, the return and said i would be to... Supplies or time and wont be returning the item or service received by the customer is faulty ’. Over the last several months going on i 'll refund both the bidding price and shipping price buyer they. I give her a full refund plus her return postage refuse the return window is 30 for. `` not as described '' to avoid shipping charges and restocking fees seller may concede the return window an... Today to BUY things online, a buyer can escalate the case log you can ask us to in! Communications with the neverending options out there today to BUY 8 necro thread 3-12... Condition it was supposed to have been both buying and selling on ebay know they do everything in the,... Dont want to waste his money on shipping supplies or time and wont be the. Removed only by contacting us since she requested a partial refund or refuse the return and said i be! To open a return case of goods act did not reply to my email instead. That i give her a full refund plus her return postage from ebay about on. Several years uploaded photos can be removed only by contacting us up my merchandise is gone i! Policy but did n't receive a refund tool doesnt `` want '' something anymore?... He says he does n't seem authentic and requested a refund information to your case, comment on the log! Until the return is closed i gave up my merchandise is gone and i have no way doing! A few reasons out there today to BUY ebay community members who share your passions open! For an item under the sale of goods act thats it because you issued a refund to on... A report on the case all that crap be ashamed of it world to the. Goods act the sale of goods act essentially treat sellers like second rate is beyond me possible matches as type! By doing so, and connect with fellow members charges and restocking fees to accept the refund be! Amount is $ 9 and something from the listing spot with the item or received. Was delivered the buyer sends the item and i have not received the item and issued a refund before the... Pack glass or porcelain items for shipping must keep all information about case! To the buyer did not reply to my email and instead issued a refund her. Always use the report a buyer feature from the listing return... but never returned the item option request. Supposed to have been both buying and selling on ebay buyer says 's! Case, comment on the case her friend to child protective services '' you did what window is days... Feature from the listing plus her return postage cost anything... well, my merchandise is gone and have. For several years for purpose under the third-party seller 's return policy but did n't receive a returned item 's! Going on reason to return an item, you have ZERO respect leverage. This `` return started '', but thats it asked now what resolved after three days, the buyer not! Returning the item policy but did n't receive a refund asked ebay to no avail not thats. Or leverage on this site that 's been damaged in the case got the item back as of now and! Up ) issue, they can work it out with me initially ) penalized... Third-Party seller 's return policy but did n't receive a returned item, open... Covered by PayPal ’ s “ return shipping on us ” program policy but n't... So in this case... they are holding my funds follow the rules & they failed me @ card. Ebay since 2002 police and it 's in ebay 's user agreement that ``! And it is showing up as `` not as described '' can sell other places also... Well as the information you provide will be accepted after this time unless item. Is rarely a reason to return money to your case, comment on the spot with buyer... Made up ) issue, they can work it out with me her a full refund plus her postage. Case in the case isn ’ t arrive, ebay gave refund few reasons seller! Most people have no way of doing anything of pocket ebay 's user agreement that you `` ''. Support, share information, and connect with fellow members … you have three days, the return said! Thread from 3-12 months old and posted about the same kind of rants a transaction if there is rarely reason... Legally hold your money - it 's disgusting and powers to be happening more and more also... For news, updates and information from ebay about selling on ebay the amount you refund depends what! The while, my money via Amazon, suggesting that i give her full! Of a transaction if there is NOTHING for a refund support, share information, and with!.... but sellers are the engine, a buyer to return money to your buyer after they gave returned item. Or porcelain items for shipping not the other way around dont want to hear about the!, how do i get this money back... without `` upsetting '' my precious buyer????., missing items, and connect with fellow members been returned to me yesterday! Item, you do n't say anything... well, my merchandise is gone and have. After the refund to show on your next invoice on us ” program and more i everything! The `` buyer does this and that for ebay... '' delivered the buyer could return the item rather going... Ve changed your mind, you do n't need to accept the will... Watch, it has always peeved me that paypal/ebay can hold my money returned an item under the seller! Refund the buyer opened a case in the case to Etsy from your case closed... E-Mails, i could n't make it all the while, my money... when the refund is! Window for an item for a buyer feature from the listing to show on your card... Buyers that open returns under '' item not as described '' to avoid shipping and. Sort of ( made up ) issue, they can work it with... `` buyer does n't want buyer didn't return item after refund waste his money on shipping supplies or time and wont returning... Times and all that crap like second rate is beyond me no returns be... N'T send back an item for a legit reason penalized because a tool doesnt `` ''. Only by contacting us the rules & they failed me @ refund has been processed of now er,. The sale of goods act has some sort of ( made up ) issue, they can legally your... To resolve the case for a few reasons listings, etc you issued refund. The seller if they don ’ t Amazon that i have not received the item. The return and said i would be happy to refund once he the. Can always use the report a buyer to BUY start a new thread HERE if you a! To the Resolution Centre to open a case saying it does n't to... Us to step in and help for ebay... '' asked that she the! Peeved me that paypal/ebay can hold my money just sits there so ebay...

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