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Stay at this 4-star spa hotel in Portland. We hold ourselves to a higher standard and will address your concern with our team moving forward.We hope to share an even better experience with you soon! We are certainly dismayed by the instance that you noted and do not take comments like this lightly. In the arts and shopping district of the Portland city center, within 500 feet of the Portland Museum of Art and Congress Square, this hotel offers a rooftop bar with stunning views of the city. !Inbetween- Rooms were spacious but lack natural light- Noise came through AC/Heat vents- Dog friendly.. Very much enjoy this property! Our adjacent parking garage does offer us a discounted rate for us to extend to our guests at $26 per night. Overall would highly recommend. Our guest's safety and comfort comes first and I am disheartened to hear you felt unsafe at any time. The staff was very attentive and helpful with any questions about places to check out around the city. Finally called a cab - the cab driver said the hotel had been apparently been trying to send us to a bowling alley. Is parking available at The Westin Portland Harborview? Guests can … Please see our partners for more details. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. The Westin Portland Harborview: NICE HOTEL BUT PARKING COSTS $26 - See 1,558 traveller reviews, 508 candid photos, and great deals for The Westin Portland Harborview at Tripadvisor. The views were spectacular, the prices for drinks quite reasonable, and the staff quite friendly. It's always clean, always organized and the rooms were set up with traveling common sense in mind. Please reach out to myself directly.Thank you,Seamus PerrySeamus.Perry@westinportlandharborview.comAssistant Front Office Manager. Despite some internet problems, it was a great stay. Thank you for the outstanding review, melsmojo70!We're delighted your experience at The Westin Portland Harborview was so wonderful! Many performance venues and other arts institutions are a short walk from the hotel, including the State Theater (two minutes), Portland … This response is the subjective opinion of the management representative and not of TripAdvisor LLC. I was hoping that the infusion of Westin money would revive this old world Portland hotel. & that was for just over 12 hours - in Portland, ME no-less. Parking at garage next door is convenient. We strive to accurately list amenities on our website and in pre-arrival emails so our guests don't experience any surprises upon arrival. Our hotel offers thoughtful amenities, such as dog-friendly rooms and easy access to Portland Jetport. Dear Kinsara,Thank you for leaving us feedback on our TripAdvisor page. While the hotel was at full capacity, we aim to get all rooms serviced as early as possible but unfortunately situations sometimes prevent us from hitting that mark. The hotel, itself, is conveniently located. Comment from Hotel Management. Self parking costs USD 26.00 per night. Hotel had a rooftop bar, restaurant, and 24 hour room service - we didn't use any of these things, since we were with kids and the restaurant didn't seem to have anything to accommodate a gluten allergy. Please note, valet parking is USD 34 per night and self parking is USD 24 per day. If would could please reach out to our Guest Services Manager at Elizabeth.silsby@westinportlandharborview.com, we would like to better understand where we went wrong. The Westin Portland Harborview offers 289 accommodations with MP3 docking stations and safes. Providing satisfying and comfortable stays is always what we strive for. The only real negative things I would have about this hotel is that as we were travelling with kids, the steps up into the hotel were cumbersome with a stroller (there was a ramp inside but not one to get into the hotel, requiring us to lift up the stroller and carry it up the stairs), and I was a bit annoyed that it cost so much to park - $29 self park and $34 valet, per night. Dogs stay free. Valet must park cars a mile away cause wait times aren't acceptable for price you pay. We aim to please and your praise lets us know we're doing our job!We look forward to sharing another amazing experience with you soon! Discover genuine guest reviews for The Westin Portland Harborview, in Downtown Portland … Guests can … Are pets allowed at … Thank you for the thoughtful feedback, Sandy.We are disappointed our Front Desk recommendations missed the mark. This place was not the cheapest in town, but well worth the extra cost. A cable TV and coffee machine are offered in the rooms at the Westin Portland Harborview. We strive for excellence and your praise lets us know we're doing our job!We look forward to seeing you again soon for another fantastic experience! Very much appreciate having larger dressers and plenty of hanging storage. I immediately called the front desk and spoke to the reception. Beds feature premium bedding. Guests praise the pleasant rooms. A needed getaway! Have a lovely day.Lucas LaidlawGeneral ManagerThe Westin Portland Harborview. History. Learn more. It seems completely absurd that valet parking is $35!! Dear Nellie F,Thank you for your feedback - I'm truly sorry that your experience fell far short of your expectations and our standards. Not even comfortable beds. It is the perfect option for business and leisure travelers seeking a comfortable, quality stay in Portland, Maine. It's located a few blocks off the waterfront, but still easily accessible to everything. Nothing that would prevent me from staying there again but they really should disclose at the time of booking that it will cost another $26 to park.More, Thank you for the 4/5 rating!We're happy you had a pleasant stay with us and appreciated our prime location. An airport shuttle is free, … & that was for just over 12 hours - in Portland, ME no-less. Seamus P, Front Office Manager at The Westin Portland Harborview, responded to this review. Have a beautiful day!Lucas LaidlawGeneral ManagerThe Westin Portland Harborview. Our Hotel's cleanliness and comfort is always a high priority - But even more so in this current environment. NEVER felt totally unsafe though- Housekeeping!!!!! When I complained to the manager she cited that "they use an outside valet company".. that was her rationale? Thanks for the splendid review! She even said that that's unacceptable and will give us another room and free breakfast. See 1,557 traveller reviews, 730 candid photos, and great deals for The Westin Portland Harborview, ranked #11 of 22 hotels in Portland and rated 4 of 5 at Tripadvisor… Enjoy a restaurant, a full-service spa, and breakfast. Review tags are currently only available for English language reviews. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC, GrandTour16672339849, General Manager at The Westin Portland Harborview, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. 42-inch LCD televisions come with premium cable channels. I understand your comments about parking. It is the same room with no upgrade or anything. The Westin Portland Harborview offers 289 accommodations with MP3 docking stations and safes. I cannot recommend this Westin at all. The Westin Portland Harborview is a historic hotel in Portland, Maine, United States. Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests. The Westin Portland Harborview is located in the downtown Arts District. It seems completely absurd that valet parking is $35!! Properly some of the largest standard rooms in Portland- Nice view from 15th floor lounge, but most rooms are not a Harborview- Large gym, but lacks equipment- Easy access to 295 upon departure- Location to art district.. Further from waterfront and Old Port areaCons:- $36 valet is most expensive in the city, and in the summer can take 45 minutes to get car upon departure! I told him about my disappointment, especially that they are a 4-star hotel. 42-inch LCD televisions come with premium cable channels. I also attached a video so you can see the hair, the old blood, and the sock. I cannot recommend this Westin at all. It is disgusting that I have to lay down in a bed with other people's hair and some old blood. We arrived late and tired. As I lay on the bed, I saw dried blood under the comforter and a hair on my pillow. It's unfortunate you experienced disappointed with our off-site self parking. The Westin Portland Harborview is committed to our Guests Safety & Comfort. With a stay at The Westin Portland Harborview, you'll be centrally located in Portland, steps from Portland Museum of Art and within a 10-minute walk of Cross Insurance Arena. I tried to upload the picture of sock but the picture is too big. Get a helpful fact sheet for The Westin Portland Harborview. Even the neon lights atop the Weston are not fully operational. We jetted to Portland for a weekend escape, and were greeted by an epic snowstorm the first day. Would have liked to have a microwave and more coffee creamers. Another nicety is the parking garage is attached to the building where as some others the garage is down the block or across the street. It is great that you enjoyed Top of the East - I agree, the views are phenomenal .I'm personally glad the snowy weather didn't keep you away, we enjoyed having you stay with us and look forward to seeing you again soon.All the best,Seamus PerryAssistant Front Office Manager, This is the version of our website addressed to speakers of English in the United States. I told my partner that it's ok because I am super tired and we have to wake up early. This was due entirely to the staff. The hotel was developed by the Rines family, Portland businessmen who owned Rines Brothers, a major local department store. Parking: Valet parking, self parking, and RV/bus/truck parking available for a surcharge Room Amenities The Westin Portland Harborview offers 289 accommodations with MP3 docking stations and safes. Looking forward to my next trip back!! It was designed by Portland … We walked to and from everywhere, and made a lot of stops for beer and snacks aping the way. The Westin Portland Harborview is centrally located in the heart of downtown's vibrant Arts District. Ask annvs2018 about The Westin Portland Harborview, No improvement from when It was the Eastland Hotel, Ask Nellie F about The Westin Portland Harborview, Ask Local R about The Westin Portland Harborview, Ask Kinsara about The Westin Portland Harborview, Ask arivera1325 about The Westin Portland Harborview, Ask militantmuse about The Westin Portland Harborview, Hotels near The Westin Portland Harborview, Hotels near Portland Transportation Center Station, Hotels near Saco Transportation Center Station, Hotels near (PSM) Portsmouth International Airport at Pease, Hotels near Southern Maine Community College, Hotels near Kaplan University, South Portland, Hotels near Intercoast College Portland Maine Campus, Hotels near Northeast Technical Institute, Hotels near University of New England - Westbrook College Campus, Hotels near Spa Tech Institute - Portland Westbrook, ME, We compared the lowest prices from 6 websites, Hilton Garden Inn Portland Downtown Waterfront. Is parking available at The Westin Portland Harborview? Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests. The Westin Portland Harborview Hotel is the perfect place to bring your dream wedding to life. I apologize that you felt our property was left “decaying”, as we strive to deliver to our guest's a top notch product in the Portland market with over the top service to follow. more, Lock in the lowest price from these sites. Formerly the Eastland Park Hotel, our historic hotel's 289 room hotel offer the uplifting, revitalizing amenities you have come to expect from Westin. Unfortunately, our property doesn't own a parking lot for our guests to park in. Dear Angel R,Thank you for taking the time to write a review regarding your recent stay. You can reach me directly at lucas.laidlaw@westinportlandharborview.comLucas LaidlawGeneral ManagerThe Westin Portland Harborview, This is the version of our website addressed to speakers of English in Canada. The persons at the front desk during each visit were so friendly and helpful that I will book my upcoming visits there. My partner and I stayed at Westin Portland Harborview in Maine last October 22,2020. Learn more. Beds feature premium bedding. Yes, The Westin Portland Harborview offers free airport shuttle … Originally opened in 1927 as the Eastland Park Hotel, our hotel is immaculately restored while … Given the same was happening in our home in NYC, we weren't deterred. Deborah P, Director of Sales at The Westin Portland Harborview, responded to this review. Is parking available at The Westin Portland Harborview? Learn more. This 4-star hotel is 0.8 … No, The Westin Portland Harborview does not offer free parking. We are … As we were there with kids, we primarily chose the hotel since it was near the Portland Children's Museum - and it was, just a couple blocks away. The Westin Portland Harborview offers stunning views of the harbor in an upscale setting. The Westin Portland Harborview, Portland: See 1,557 traveller reviews, 730 user photos and best deals for The Westin Portland Harborview, ranked #11 of 22 Portland hotels, rated 4 of 5 at Tripadvisor. Dear Local R,Thank you for your feedback - I'm sorry you left with second-rate feelings about our property. We are always working to improve our own performance and will continue to do so. The room was nice and bed was very very comfortable. Thanks for the wonderful review, Janet!We're thrilled you had such a fantastic stay at The Westin Portland Harborview! Our guests praise the helpful staff and the clean rooms in our reviews. GrandTour16672339849, General Manager at The Westin Portland Harborview, responded to this reviewResponded 3 weeks ago Thank you for the thoughtful feedback, Sandy. Inconsistent with cleaning, and missed on other days- Service can be better.. Long waits at time, unanswered calls to 'Service Express' and concierge not always there- No free wifi (unless your a rewards member, which is free to do but who wants to give away their information and be hit with unwanted emails for what is a basic necessity now a day? Prices are the average nightly price provided by our partners and may not include all taxes and fees. We look forward to welcoming you back should your travels again bring you to Portland.All the best,Seamus PerryAssistant Front Office Manager. The staff at this Westin were extremely attentive and thoughtful, especially at the Top of the East bar. Dear militantmuse,Thank you for sharing your experience at the Westin Portland Harborview. I particularly loved the comfy bed and heavenly shower! Amazing staff-always with a smile. Have a lovely day!Lucas LaidlawGeneral ManagerThe Westin Portland Harborview. I recently had to make several visits to the Westin in Portland. Each of our guests rooms are cleaned and sanitized utilizing a highly specific procedure and a secondary inspection takes place prior to the room being released for general sale. … If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Booked this hotel a few weeks ago for a little weekend getaway to Portland ME. Thank you for the perfect rating, Jim!We are very pleased to hear that you had a wonderful stay at The Westin Portland Harborview. The Westin in Portland ranked on the better end of Westin properties. And then, when we went to pick up our car, it was covered with yellow paint - the hotel and parking garage took no responsibility. It's fantastic you had such an excellent experience at The Westin Portland Harborview … Portland is really charming and a great weekend escape. I'm very sorry that the service you received is not in keeping with our standards and hope that this experience does not prevent us from another opportunity to serve.All the best,Seamus PerryAssistant Front Office Manager. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The Westin Portland Harborview: Parking is ridiculously expensive - See 1,556 traveler reviews, 508 candid photos, and great deals for The Westin Portland Harborview at Tripadvisor. For bringing this incident to our guests Safety & comfort Noise came through AC/Heat vents- friendly! Forward to welcoming you back should your travels again bring you to Portland.All the best westin portland harborview parking! 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